Appointment DNAs (Did Not Attend) Policy
We understand that it is not always possible to attend booked appointments. However, should you be unable to attend a booked appointment, we appreciate it if you could contact the surgery to cancel. This would allow us to offer the appointments to other patients. Due to an increasing number of DNAs causing large numbers of wasted appointments within the practice, patients who fail to attend or fail to cancel 3 appointments within a continuous 12 month period, will be removed from the practice list. The practice will write to the patients who fail to attend their first and second appointments.
Patient Online Access
Patient online access is now available. Please visit Do It Online for more information about how to register to book appointments and order prescriptions online. Alternatively, ask our receptionists for the necessary forms to register for online access.
Struggling for an appointment?
Extended hours Doctor and Nurse appointments are available 7 days a week through Northern Health GPPO Ltd. To book, please contact Valentine Medical Centre.
Valentine Medical Centre is a trainee practice
Valentine Medical Centre has completed a rigorous process of quality improvement and additional training within the practice. As a result of this we are now accredited to supervise junior doctors and contribute to their education and training. These junior doctors will be seeing patients at Valentine Medical Centre. They will be attached to one of our GP partners and fully supported. If any support is needed during or following the consultation the supervising GP partner will be immediately available on the telephone or to physically “pop in"
As a patient, before accepting an appointment with a junior doctor, you will be informed of the doctors training status and we will only complete the appointment booking with your full consent. Appointments available with our junior doctors are in addition to the usual number of daily appointments offered by our GP partners.
Our current trainees are:
Dr Sally Aziz
Dr. Donald Clegg
It is with great sadness that the practice announces the death of Dr. Donald Clegg, on 26th February 2018, age 66 years. Don was an extremely popular and much-loved GP who worked at the practice from 1981 until 2011, when he retired after 30 years serving at Valentine House and then Valentine Medical Centre. Don was an excellent clinician but it was his warm and friendly personality, sense of humour and concern for his patients that made him such a well-respected and much loved doctor in the area.